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1. Can I get a refund on a pass or ticket?

No, all passes are non-refundable. There are no exceptions.

2. Is there a pass for Shreveport city employees?

Yes, Shreveport city employees can ride free but must have a SporTran-issued ID card and the card must be turned in upon expiration. Shreveport city employees can call 318-221-RIDE for more information.

3. What discount passes are available?

Senior citizens (65 and over), those with disabilities, and students can qualify for a $20 monthly FlashPass. To purchase a discount pass, each qualified rider must have the proper SporTran ID. To use the discount pass, the rider must have the proper SporTran ID and the discount pass for presentation to the bus driver.

Discount passes and all other tickets and passes are non-refundable.

4. What passes are available?

A $3 DayPass will let you ride all day. You won't have to buy a transfer or pay another fare all day. You may purchase a DayPass on the bus or at the terminal. Remember that exact fare is required on the bus and no change can be made. You must tell the driver that you are purchasing a pass before you put money into the farebox.

DayPasses and all other tickets and passes, including discount tickets and passes, are non-refundable.

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1. Can drivers make change? Can I get change from the farebox?

No, the driver cannot make change and the farebox does not make change. Please have exact change for your fare, transfer or DayPass when you board the bus. Change is available at the terminal.

2. Is there a way to avoid having to carry correct change all the time? Can I avoid having to buy transfers?

Yes, buying a DayPass for $3 when you board your first buss of the day will allow you to ride all day without paying another fare or buying a transfer - just use your DayPass and you are on your way!

If you intend to purchase a DayPass, you must notify the driver before you put money into the farebox.

Note: DayPasses and all other tickets and passes including discount tickets and passes are non-refundable.

3. What bills will the farebox accept?

The farebox will read $1 bills only and it cannot make change. If you have $5 or $10 bills, you can get change at the terminal. Change for $20 bills will only be given when a purchase is being made. There is a change machine at the terminal that will give you quarters in exchange for $1 bills. No other bills are accepted by the machine.

4. What is the regular bus fare?

The regular fare is $1.25. For senior citizens (65 and over), people with disabilities, and students, the fare is $0.60 with proper ID. Senior citizens and those with disabilities must have a SporTran ID or Medicare card in addition to additional proof of ID. Students must be age 12 through 12th grade and have a SporTran student ID. Children under 37 inches tall can ride SporTran free. Fare Rates

5. What is the transfer fee? Where can I purchase transfers? How long does a transfer last?

A transfer costs $0.25 and can be purchased on the first bus you board for your trip. You can transfer from bus to bus for up to 90 minutes. After 90 minutes, the transfer expires. Transfers cannot be purchased at the Downtown Terminal.

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1. How can I get information about routes and schedules?

All information about routes and schedules is posted online. You can also call 318-221-RIDE, Monday through Friday between 6 a.m. and 6:30 p.m., and on Saturday between 7 a.m. and 5 p.m. The information window at the SporTran terminal is open Monday through Friday between 6 a.m. and 7 p.m., Saturday from 7 a.m. to noon, and from 1 p.m. to 5:30 p.m.

2. How many buses does SporTran operate? How many buses are there per route?

SporTran operates about 50 buses with as many as three operating on a single route at one time. Different numbers of buses operate on routes depending on day of the week and time of day. The number is determined by the demand for service at a particular time.

3. How will I know when my bus is scheduled to leave the terminal?

Departure times are listed at each terminal bay. The time indicates when the bus will leave on that route's next trip.

4. Is there a fee for schedules or system maps?

Standard maps and schedules are free of charge.

5. When do buses start operating in the morning? How late do they run?

 You’ll need to look at a schedule for the route(s) you’ll be riding to get exact times. All routes end their weekday schedule at 5:45 PM

Monday through Saturday night service continues until after midnight with the last buses leaving the terminal at 11:45 p.m. The routes are not the same as the day routes so you will need to check the night service routes and schedules. Printed ones are available at the Intermodal Terminal.

6. Which bus passes by Pierre Bossier Mall?

Pierre Bossier Mall is serviced by two buses. The North Bossier and East Bossier bus. Click on Bus Schedule for schedule information. Schedules

7. What areas of Bossier City are serviced by Sportran?

The perimeter of service is as follows: as far north as I-220, as far east as Louisiana Downs, as far south as BAFB, and as far west as Red River to include the downtown Shreveport terminal. See Bossier Routes 5, 16, & 19 as well as the Night Schedules

Schedules

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1. What will I need for a SporTran ID?

• If you are a senior citizen, you will need positive proof of your age (must be 65 or over). A Medicare card, Louisiana ID, or Driver's License can be used.
• If you are disabled and are not 65 or on Medicare, you will need a to have a reduced fare application filled out with physician certification completed.
• If you are a student, you must have a current letter from your school/school Board. The letter must have the Caddo or Bossier Parish seal and no copies will be accepted. Students at private or alternative schools may apply with an original letter (no copies) from their school. Students must be age 12 through the 12th grade. There is a $2 fee for student ID cards.
• If you are a Shreveport city employee, you will need your most recent check stub along with a city ID that matches your pay stub.

2. When are ID cards issued?

Effective May 5, 2011, ID cards are issued Tuesday through Friday, between 8 a.m. and noon, and between 1 p.m. and 4:30 p.m.

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1. If I'm disabled, how can SporTran help me?

All of the SporTran's buses are accessible for the disabled. All buses have lifts and kneel for easy boarding. The terminal also meets ADA requirements and is fully accessible to the disabled.

2. What if my disability won't allow me to ride the bus?

SporTran's OnDemand service may be a good alternative for you. OnDemand operates on a demand-response basis for residents and visitors within the Shreveport / Bossier City limits who are certified as ADA paratransit eligible. See the OnDemand webpage for additional information.

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1. How do I plan my route?

maps.google.com will allow you to plan your route. maps.google.com

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1. Is there security at the terminal?

Shreveport Police provide security at the terminal.

2. What are some of the basic SporTran rules?

• Continuous riding, without a destination, is not allowed
• Panhandling or begging is not allowed at the terminal or on any bus
• Loud music , loud talking, profanity, and disruptive behavior are not allowed at the terminal or on SporTran buses
• Smoking, eating, and drinking are not allowed in the terminal or on buses
• Large items like wagons, yard equipment, and bicycles are not allowed on the buses
• No hazardous materials like fuels are allowed on the bus
• No firearms are allowed at the terminal or on the bus, even with a permit
• No animals are allowed except for service animals- verification may be requested

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1. What is Title VI?

“No person in the United States shall, on the grounds of race, color or national origin, be excluded from participation in, be denied the benefits of, or be otherwise subjected to discrimination under any program or activity for which the Recipient receives Federal financial assistance.” - Title VI of the Civil Rights Act of 1964

Title VI states that everyone, regardless of race, color, or national origin, should have the opportunity to receive the same level of program services, aids and benefits; that the services, aids, and benefits should be provided in a consistent manner to all persons; and that no individual should be treated separately in any manner related to the receipt of that service, aid or benefit either directly or through contractual means.

2. Who may file a Title VI Complaint?

Complaints may be filed by any individual or group who believes that their rights under Title VI have been violated in a discriminatory manner; SPORTRAN’s programs, services, or activities do not comply with federal civil rights laws; or they have been treated in a disparate manner with regard to race, color, or national origin.

Title VI complaints generally are a signed, written complaint that is filed within 180 days of the date of the alleged discrimination. SPORTRAN’s Title VI Complaint Form can be accessed here, though you are not required to use this form. If you have questions regarding Title VI, Limited English Proficiency (LEP), or a complaint, please refer to SPORTRAN’s Title VI Coordinator: